Friday, February 22, 2013

Phone rate hikes have landline customers ready to cut the cord

http://www.latimes.com/business/la-fi-lazarus-20130212,0,1491023.column

AT&T customers report increases of as much as 50% since 2011. And the firm is not alone. Verizon also has been raising basic service rates.

 
Lane Kasselman, an AT&T spokesman, defended the latest price hikes by saying they “reflect changes in the marketplace.” Above, the company's headquarters in Detroit are shown in 2007.


Joseph Aguon believes in preparing for the worst. So even though he makes most of his calls using a cellphone, he maintains a landline at his home in the Fairfax neighborhood — just in case an earthquake or storm knocked out wireless service.
But Aguon, 61, is finally ready to cut the cord, not because he's less mindful of potential disasters, but because AT&T keeps jacking up his rates.
I've heard from dozens of AT&T customers in recent weeks about big jumps in their bills for basic landlines and measured phone service, which provides customers with a fixed number of local calls each month.
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